Returns
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Eligibility for Return
To qualify for a return:
- The item must be unused, unassembled, and in the same condition that you received it.
- It must be returned in its original packaging, including all parts and protective materials.
- You must provide a receipt or proof of purchase.
Note:
- Items purchased on sale and custom-made or modified products are not eligible for return unless they are defective or damaged on arrival.
- Returns without prior approval will not be accepted. -
How to Return
To initiate a return, contact us at support@workdeco.com with your order number and reason for return.
If your return is accepted, we will:
- Provide return instructions.
- In some cases, send you a return shipping label (typically for defective items). -
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrectly delivered.
- We recommend using a trackable and insured shipping service.
- Items lost or damaged in transit during return are the responsibility of the sender.
- Shipping fees (original or return) are non-refundable unless otherwise agreed. -
Damaged or Defective on Arrival
If your item is damaged or defective:
- Notify us within 48 hours of delivery at support@workdeco.com.
- Include clear photos of the damage, a description of the issue, and your order number.
- We will assess the issue and aim to:
- Replace defective parts (where possible), or
- Offer a replacement item or refund.
We aim to replace parts whenever possible to reduce environmental impact. -
Refunds
Once your returned item is received and inspected, we’ll notify you of the refund decision.
If approved:
- Your refund will be issued to your original payment method within 7 business days.
- Your payment provider may take additional time to process the refund.
- If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@workdeco.com. -
Additional Notes
- All returned items must be well packaged to avoid damage during transit.
- Please mark the parcel clearly with “RETURN” and your order number to avoid customs issues.
More Questions?
Do you need to contact our team?
Our advisors will be delighted to answer your questions.
